Support Routing

{
  "message": "My card was charged, but the upgrade never appeared.",
  "customer_plan": "Starter",
  "payment_status": "settled"
}

import { choice, score, TypeSafeClient } from "@typesafe-ai/sdk";

const client = new TypeSafeClient();

const result = await client.systemOne({
  state: {
    message: "My card was charged, but the upgrade never appeared.",
    customer_plan: "Starter",
    payment_status: "settled",
  },
  questions: {
    queue: choice("Choose the primary support queue.", {
      billing: "Payment, invoice, or charge issue",
      account: "Account, access, or entitlement issue",
      technical: "Product behavior or technical failure",
      cancellation: "Subscription cancellation",
      other: "None is clearly primary",
    }),
    urgency: score("Score review urgency.", [
      "Routine",
      "Minor impact",
      "Active customer impact",
      "Severe or time-critical impact",
    ]),
  },
});